AIFS Abroad

Your profile

• Good interpersonal skills and a confident and helpful manner to relate to U.S. American faculty and students in a customer service role. 
• A degree or equivalent. 
• Comprehensive knowledge of Berlin, it’s cultural and historical significance.
• Strong communication and writing skills in both English and German.
• Numeracy and ability to maintain records of expenditure.
• Competent in the use of social media such as Instagram, X, LinkedIn, etc.
• Proficient using Microsoft Office.
• Pride in work; flexibility; ability to work as part of a team, to be able to prioritise and meet deadlines. 
• Good organisational and administrative skills.
• Experience of working in the study abroad field.

Responsibilities

• To participate in a team of on-site student and academic services staff to deliver information services, a cultural program, counselling/advice and housing services to visiting US students. 
• To be available to handle specific personal problems and concerns of individual students as they arise and to assist any medical issues including doctor’s appointments/hospitalization.
• To manage the emergency cell phone and be available outside normal office hours to deal with emergencies as part of a team. 
• Under the supervision of the Berlin Director, assist in the planning of upcoming AIFS program – booking guides, coaches, organizing fieldtrips, housing, classrooms and other program components as required. 
• To collaborate with Program Advisors to coordinate matching interns with host employers, and the overall interview process to ensure all participants are quickly and successfully placed into high quality internships.
• To develop and manage relationships with businesses and organizations in Berlin to grow and deepen the internship placement database.
• To implement and develop a communication strategy to effectively manage new and existing employers.
• To mediate feedback between interns and host companies should issues with the placement arise.
• To be available to arrange and host site visits for clients from the U.S.
• To visit campus on a pre-determined basis to facilitate communication between relevant on-campus offices (Study Abroad, Housing, Faculty departments) and AIFS. 
• To oversee all aspects of student housing including sourcing appropriate apartment/hotel/university accommodation, liaising with landlords, and responding promptly to any housing issues.
• Manage and promote social media content/awareness.
• Occasional evening duties (cultural events, welcome receptions, extended office hours). This will require working extended hours via a flexi-time arrangement.
• To act as tour manager on occasional program tours in Europe. 
• To prepare a monthly newsletter giving program updates, reminders and topical local information. 
• Any other duties as required.

Performance indicators

• To achieve at least 90% excellent and good feedback from students on elements within AIFS staff control, especially relating to staffing and the cultural program.
• To complete assigned tasks within the allotted timeframes.