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Jobs

AIFS Abroad

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Student Services Coordinator (m/w/d)

Fast Facts

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Part-time

20 h per week

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Fixed-term contract

April 1, 2025 til September 15, 2025

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Location

Berlin, Germany

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About us

The American Institute for Foreign Study (AIFS) was founded in 1964 and since then, over 1.8 million students have participated in our educational and cultural exchange programs. Typically, over 6,000 American college students study abroad each year with AIFS Abroad— approximately 3,000 of these are on customized, faculty-led programs, 500 on internship programs, and approximately 2,500 study at local universities in Asia, Australia, Europe, South Africa and the Americas.

Job summary

AIFS Abroad has a vacancy for a Student Services Coordinator in Berlin. Your job will be to assist US undergraduate college students and their professors as they live and learn on Study Abroad programs.
The AIFS Abroad Student Services Coordinator will assist the AIFS Abroad Berlin Director to successfully plan, prepare and deliver the AIFS Study Abroad and AIFS Intern programs in Berlin, including course registration, housing, pastoral care, co-curricular and extra-curricular activities and liaison with local academic institutions. The Student Services Coordinator will also be involved in the preparation and delivery of CFL programs in Berlin.

Your profile

  • Good interpersonal skills and a confident and helpful manner to relate to U.S. American faculty and students in a customer service role. 
  • A degree or equivalent. 
  • Comprehensive knowledge of Berlin, it’s cultural and historical significance.
  • Strong communication and writing skills in both English and German.
  • Numeracy and ability to maintain records of expenditure.
  • Competent in the use of social media such as Instagram, X, LinkedIn, etc.
  • Proficient using Microsoft Office.
  • Pride in work; flexibility; ability to work as part of a team, to be able to prioritise and meet deadlines. 
  • Good organisational and administrative skills.
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Salary and Benefits

Candidates should note that this is not a 9-5 position; because of the nature of the position the ability to work flexible hours – including weekends - on occasion, are essential requirements. 

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Salary

A salary based on TVöD 9b for part-time (20 hours) on a flexible schedule.

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Paid Holiday

30 days paid holiday a year plus German national and local holidays.

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Public Transport

Berlin AB public transport ticket or Deutschlandticket-Job, subject to availability.

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Centrally Located Office

Centrally located office (Berlin-Mitte, near S+U Friedrichstr.).

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Equipment

Work cell phone and laptop.

Responsibilities

  • To participate in a team of on-site student and academic services staff to deliver information services, a cultural program, counselling/advice and housing services to visiting US students. 
  • To be available to handle specific personal problems and concerns of individual students as they arise and to assist any medical issues including doctor’s appointments/hospitalization.
  • To manage the emergency cell phone and be available outside normal office hours to deal with emergencies as part of a team.
  • Under the supervision of the Berlin Director, assist in the planning of upcoming AIFS program – booking guides, coaches, organizing fieldtrips, housing, classrooms and other program components as required.
  • To visit campus on a pre-determined basis to facilitate communication between relevant on-campus offices (Study Abroad, Housing, Faculty departments) and AIFS.
  • To assist in all aspects of student housing and responding promptly to any housing issues.
  • Manage and promote social media content/awareness.
  • Occasional evening duties (cultural events, welcome receptions, extended office hours). This will require working extended hours via a flexi-time arrangement.
  • To act as tour manager on occasional program tours in Europe. 
  • To prepare a monthly newsletter giving program updates, reminders and topical local information. 
  • Any other duties as required.

Performance indicators

  • To achieve at least 90% excellent and good feedback from students on elements within AIFS staff control, especially relating to staffing and the cultural program.
  • To complete assigned tasks within the allotted timeframes. 

We are currently recruiting for a fixed-term contract as below, with the option to extend. 
Start date from April 1, 2025, contract ends September 15, 2025. 
We welcome applications from people of all cultures, backgrounds, and orientations.

How to Apply

Please send a current CV and covering letter detailing why you are suitable for the role to nthomsen@aifs.co.uk. The application deadline is Monday, March 3, 2025, interviews will be held starting March 10 or earlier, please apply at your earliest convenience